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Finnlander

Ticket resale sites should refund purchases

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Consider the current economic situation caused by COVID-19 where U.S. economists expect jobless claims to accelerate to more than 1.0 million when this week’s data is published. A lot of families will need money to survive.  Families that have supported the NHL by purchasing game tickets through resale sites like Ticketmaster have money locked in because the resale sites won't provide refunds on postponed games. Why?

To date the NHL has postponed games that effectively allows the resale sites to hold "your" money indefinitely. We are likely talking about millions of dollars that families could use now to survive. U.S. politicians sold investments early on insider knowledge about the severity of the approaching COVID-19 pandemic yet the fans can't get their ticket money back? Something is not right! The NHL and ticket resale sites should show compassion and refund the money to their loyal ticket families now. Should fans, or will fans, return to the arenas after they know how the NHL held their money? This isn't like the lockouts regarding the players and owners salaries but it is about the fans and their family needs.

The NHL and ticket resale sites should show empathy and release the postponed ticket money back to the families now.

What do you think?

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-I think the decent thing would be to return the money.

-The owners have a very established history of not doing the decent thing.

 

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9 hours ago, Finnlander said:

Ticketmaster have money locked in because the resale sites won't provide refunds on postponed games. Why?

 

Because a postponed game is not the same as a cancelled game.

 

If/when the NHL cancels the season then you'll get your refund. They're not going to refund something if they still intend on delivering it. 

 

 

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13 hours ago, WordsOfWisdom said:

 

Because a postponed game is not the same as a cancelled game.

 

If/when the NHL cancels the season then you'll get your refund. They're not going to refund something if they still intend on delivering it. 

 

 

I understand that they won't refund the postponed games, thanks. The point I meant to make is why not refund now, cancel or no cancel, and return desperately needed cash to the loyal fans and families? Furthermore, to put the onus on the ticket holder to resell the tickets for rescheduled games is also abhorrent under these trying times. With the number of people unemployed skyrocketing there are millions of families with kids that need any cash they can get now.

 

I just believe it is rude and greedy, to put it politely, for the NHL and resale sites to hold all that ticket money back when there are so many families/people in precarious financial positions especially when it is their own money to begin with. 

 

NHL, do the right thing and return that money back to the purchasers! Think of the positive press the NHL and resale sites would get if they did this for the fans.

 

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7 minutes ago, Finnlander said:

I understand that they won't refund the postponed games, thanks. The point I meant to make is why not refund now, cancel or no cancel, and return desperately needed cash to the loyal fans and families?

 

You don't become a billionaire by returning cash to anyone lol.  ;) 

 

The government is already working on another bailout to give to big businesses specifically so that it doesn't fall into the hands of ordinary, hard working Americans who need it most.  :( 

 

The last time the government gave a bailout to help big businesses affected by an economic crash (9/11) they responded by firing people and sending operations to Mexico and over seas. 

 

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28 minutes ago, WordsOfWisdom said:

You don't become a billionaire by returning cash to anyone lol.

 

We have to stand up to these billionaires and say enough is enough.

 

Are fans addictions to the game like crack and we allow these billionaires to control us like minions?

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16 minutes ago, Finnlander said:

 

We have to stand up to these billionaires and say enough is enough.

 

Are fans addictions to the game like crack and we allow these billionaires to control us like minions?

 

Everyone keeps waiting for a back lash that never comes. After the full season lockout of 2004-05, the fans reaction was........ sold out arenas everywhere.  Fans were overjoyed to have hockey back.  

 

History has shown that fans (customers) will hold a grudge against the smallest of businesses (hot dog vendor, corner store, neighbourhood kid who cuts your lawn, etc.) but they won't ever walk away from a large business (Wal-Mart, McDonalds, NHL, etc...) no matter how many times that business disappoints them.  What can ya do right?  :) 

 

 

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13 minutes ago, WordsOfWisdom said:

 

Everyone keeps waiting for a back lash that never comes. After the full season lockout of 2004-05, the fans reaction was........ sold out arenas everywhere.  Fans were overjoyed to have hockey back.  

 

History has shown that fans (customers) will hold a grudge against the smallest of businesses (hot dog vendor, corner store, neighbourhood kid who cuts your lawn, etc.) but they won't ever walk away from a large business (Wal-Mart, McDonalds, NHL, etc...) no matter how many times that business disappoints them.  What can ya do right?  :) 

 

 

 

Yeah, it's really tough to see a backlash coming. Electronic Arts has been named the worst company in the world several times, and people really do hate them... but it's not exactly hampering sales of their products.

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Thanks for the link.

Brent Schrotenboer of USA Today laid it all out there perfectly. I hope these giants that are holding the money hear the town folks coming to the gates with pitch forks in hand, "We want our money"!

 

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Posted (edited)

Ticketmaster still won't provide desperately needed refunds to families during these unprecedented times ...

 

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"Absolutely revolting"

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Edited by Finnlander
Added USA article

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Live Nation/Ticketmaster decision to withhold refunds 'reprehensible,' say fans, members of Congress

 

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Saudi Arabia Buys $500 Million Stake in Live Nation, Stock Rises ... 4/27/2020 by Alex Weprin

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Today (April 30) is deadline day for the NHL.  Expect the announcement to come TODAY that the season and playoffs are cancelled.

 

Time has run out.  Unless the NHL plays games over the summer, they have no more options left.

 

 

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Just an update to anyone that is curious. NHL Ticket Exchange by Ticketmaster refunded our tickets. It took a few months and I really didn't think we would get the money back but we did.

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      -I think the decent thing would be to return the money. -The owners have a very established history of not doing the decent thing.  
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      Yeah, it's really tough to see a backlash coming. Electronic Arts has been named the worst company in the world several times, and people really do hate them... but it's not exactly hampering sales of their products.
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